1. KYC Changes/Updations.
2. Providing details of allotment and clarification on allotment.
3. Process & update of Investor holding for Duplicate Certificates, Transmission, Transposition, Name Deletion.
4. Processing of other requests, viz., recording of declaration w.r.t. exemption / lower tax rates for TDS on dividend / interest, revalidation and reissue of dividend & interest.
5. Execution and intimation of other corporate actions viz., ESOPs, Dividend payment, Stock split, Bonus issue and Merger / Demerger activities.
6. Communication & Correspondence of Rights issue entitlements.
7. Communication & Correspondence of Buyback, Exit Offer, Takeovers made by the company/acquirer, and the procedure to be followed by investor in respect of these issues.
8. Mandatory execution of securities & dividends to IEPF and transfer of undelivered share certificates to Company Escrow/Suspense account and re-credit to Investor Account.
9. Process grievances received through Emails & Letters from Investors, Depository Participants, Companies, Listing Agencies, SCORES.

1. Receive all the benefits / material information declared by the Company.
2. Actively participate in the AGM / EGM of the company & E-voting events so as to be a part of the decision making of the Company’s business resolutions.
3. In case of any grievances, approach Venture Capital & Corporate Investments Private Limited, Depository, Company, Stock Exchange or SEBI for resolution within prescribed timelines.

Sl. No. Service Type:

1. Investor KYC & Personal/Electronic/Telecom Correspondence Support.
2. Share Transmission & Share Holders Transposition.
3. Demat & Remat of Shares.
4. Duplicate Share Certificate Process.
5. Dividends Process & IEPF Processes.
6. Investor Grievance Redressal.
7. Company & Investors’ SCORES Complaints Management.

Do's

• Encash dividend / Interest regularly to avoid transfer of unclaimed amount / underlying securities to IEPF.
• Follow up diligently and promptly if you have not received allotment intimation / certificate / dividend / interest etc.
• Ensure that your PAN is registered with Venture Capital & Corporate Investments Private Limited for all your physical holdings.
• Ensure nomination is registered for all your securities to smoothen the transmission.
• Ensure that all KYC details viz full postal address with PIN, mobile number, e-mail address, etc. are updated to facilitate Venture Capital & Corporate Investments Private Limited for sending communication.
• Ensure that correct and complete Bank details are recorded with Venture Capital & Corporate Investments Private Limited in respect of physical holdings to facilitate prompt electronic credit of dividend / interest / redemption amounts and eliminate possibility of unclaimed amounts / underlying securities being transferred to IEPF.
• Promptly inform Venture Capital & Corporate Investments Private Limited in writing quoting the Unit Name and Folio Number and complete required formalities in case of loss of securities.
• Ensure that the documents provided for availing any investor service request are complete in all respects and keep copies of documents sent to the office of Venture Capital & Corporate Investments Private Limited.
• Monitor all corporate announcements pertaining to investments made.

Dont’s

• Do not keep your folios without PAN.
• Do not keep your folios without nomination.
• Do not deal with unauthorized persons for any investor service requests such as change in / updation of address, e-mail address, mobile number and bank details.
• Do not share security details, viz. folio number, certificate number, distinctive number(s), bank details, specimen signature, KYC documents, etc. with unknown person(s).

Level 1: To Listed Company/Venture Capital & Corporate Investments Private Limited:

In the event the grievance/complaint is not redressed... by email to our dedicated id: This email address is being protected from spambots. You need JavaScript enabled to view it..

Escalation Matrix:

Alternatively, a letter can be sent to:

Mention while lodging complaint:

• Nature of Complaint
• Name of Issuer Company
• Folio Number / DP ID-Client ID
• Full Name of Shareholder
• E-mail address & mobile number
• Reference to any previous correspondence
• Relevant documents
• Updated KYC details, if any changes

Level 2: To Stock Exchanges - Online registration on Stock Exchanges.

1. The nature of the complaint that can be lodged against listed company has been given on the websites of the Stock Exchange. Upon receipt of complaint, the stock exchange shall forward the same to the concerned company with a copy to the complainant.
2. If the company fails to redress the complaint within 21 days, the exchange sends a reminder to the company and follows up with the company and its respective RTA.

Level 3: To SEBI - Lodge complaint via SCORES: https://scores.sebi.gov.in

If the investor is not satisfied with the redressal / resolution of the complaint by the Listed Company/Venture Capital & Corporate Investments Private Limited, investor can lodge the complaint with SEBI on SCORES.

Grievance Redressal Mechanism at SEBI:

Complaints can be lodged with SEBI electronically through SEBI Complaints Redress System - SCORES (a web based centralized grievance redressal system of SEBI) https://scores.sebi.gov.in

SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal):

Reference SEBI Circular, SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated 31-Jul-23 & SEBI Master Circular dated Aug 04, 2023, SEBI has launched SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal) for online resolution of disputes in the Indian Securities Market.

File a dispute through online dispute resolution SMARTODR portal in case of non-resolution of grievance by the intermediary within the specified timelines in our website.

For more information on online resolution of disputes in the Indian Securities Market, refer to SEBI Circular.